Validate first
Acknowledge the other person's feelings first so the conversation has a safe starting point.
Serious advice · Validate first
“I didn't get the job. I really thought I had it.”
Serious advice · Leave space
“I don't really want to talk about it.”
Serious advice · Validate first
“I felt left out when you all made plans without me.”
Serious advice · Own it
“You've been quiet all dinner. Are you upset with us?”